HALR has a zero tolerance policy regarding the sending of Unsolicited Commercial Email (“UCE”, or “spam”) using the HALR Service. Any Customer or User account found to be in violation of this policy is subject to immediate suspension, and will not be allowed to send any additional emails using the HALR Service.

Recipients of email messages sent using the HALR Service are encouraged to report suspected violation of this policy by forwarding a copy of the received email to support@halr.co.uk. It is HALR’s policy to catalogue, investigate, and take appropriate action on all reports of abuse.


(1) What is spam?
In the context of electronic messaging, “spam” means [unsolicited bulk messages / unsolicited, bulk or indiscriminate messages] , typically sent for a commercial purpose.

We have a zero-tolerance spam policy.


(2) Spam filtering
Our messaging systems automatically scan all incoming email [and other] messages and filter out messages that appear to be spam.

We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.


(3) Spam filtering issues
No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.

If you believe this has happened to a message you have sent, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by:

(a) sending the message in plain text (instead of, or in addition to, HTML);
(b) removing any message attachments;
(c) avoiding the terminology and text styling typically used by spammers; and
(d) ensuring that your messages are scanned for malware before dispatch.


(4) User spam
We provide a facility that enables users to send [email messages / private messages] to others.
Users must not use this facility to send spam, whether or not for a commercial purpose.


(5) Receipt of unwanted messages from us
In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.


(6) Changes to this anti-spam policy
We may amend this anti-spam policy at any time by publishing a new version on this website.


(7) Contact us
Should you have any questions about this anti-spam policy, please contact us using the details set out below:


71-75 Sheldon Street
Covent Garden
+ 44 (0) 20 3137 5747